Terms & Conditions

Last updated: March 1, 2025

1. Agreement to Terms

By accessing and using EcoCuply's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Products and Services

EcoCuply provides eco-friendly paper cups and related packaging solutions. All product specifications, availability, and pricing are subject to change without notice.

  • Product images are for illustration purposes and may vary from actual products
  • We reserve the right to limit quantities and discontinue products
  • Custom printing services are subject to separate terms and minimum orders

3. Ordering and Payment

Orders are subject to acceptance and availability. Payment terms vary based on customer status and order size.

  • New customers: Payment required before shipping
  • Established customers: 30-day payment terms available after credit approval
  • Pricing is provided on a quote basis and excludes taxes and shipping costs
  • We reserve the right to cancel orders for any reason

4. Shipping and Delivery

We ship across Europe and the Balkans. Delivery times are estimates and not guaranteed.

  • Shipping costs vary based on destination and order size and are quoted separately
  • Risk of loss transfers to buyer upon delivery to carrier
  • Delivery delays due to customs or force majeure are not our responsibility

5. Returns and Refunds

Returns are accepted under specific conditions within 30 days of delivery.

  • Products must be unused and in original packaging
  • Custom printed products are not returnable unless defective
  • Return shipping costs are buyer's responsibility unless product is defective
  • Refunds processed within 10 business days of approved return

6. Intellectual Property

All content on our website and materials is protected by intellectual property rights.

  • EcoCuply trademarks and logos are our exclusive property
  • Customer artwork remains customer's property
  • We retain rights to use customer logos for portfolio purposes unless requested otherwise

7. Limitation of Liability

Our liability is limited to the maximum extent permitted by law.

  • Total liability shall not exceed the value of the specific order
  • We are not liable for indirect, consequential, or punitive damages
  • Force majeure events excuse performance delays or failures

8. Privacy and Data Protection

We are committed to protecting your privacy in accordance with GDPR and applicable laws.

  • Personal data is processed according to our Privacy Policy
  • We implement appropriate security measures for data protection
  • You have rights regarding your personal data under GDPR

9. Governing Law

These terms are governed by European Union law and the laws of our primary jurisdiction.

10. Contact Information

For questions about these terms, please contact us: