Privacy Policy

Last updated: March 1, 2024

1. Introduction

EcoCuply ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us:

  • Name and contact information (email, phone, address)
  • Company information and business details
  • Order history and preferences
  • Payment information (processed securely by third parties)
  • Communication records and customer service interactions

Automatically Collected Information

  • IP address and browser information
  • Website usage data and analytics
  • Cookies and similar tracking technologies
  • Device information and preferences

3. How We Use Your Information

We use collected information for:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Communicating about products, services, and promotions
  • Improving our website and services
  • Complying with legal obligations
  • Preventing fraud and ensuring security
  • Analytics and business intelligence

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

  • Contract: To fulfill our contractual obligations
  • Legitimate Interest: For business operations and improvements
  • Consent: For marketing communications (where required)
  • Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties who assist our operations
  • Shipping Partners: For order delivery purposes
  • Payment Processors: For secure payment processing
  • Legal Authorities: When required by law
  • Business Transfers: In case of merger or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your information:

  • SSL encryption for data transmission
  • Secure servers and data centers
  • Access controls and authentication
  • Regular security audits and updates
  • Employee training on data protection

7. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain processing activities
  • Withdraw Consent: For consent-based processing

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential website functionality
  • Analytics and performance monitoring
  • Personalization and preferences
  • Marketing and advertising (with consent)

You can control cookies through your browser settings.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Specific retention periods vary based on data type and legal requirements.

10. International Transfers

Your information may be transferred to and processed in countries outside the EU. We ensure appropriate safeguards are in place, including adequacy decisions and standard contractual clauses.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

  • Address: EcoCuply, Magjistralja Prishtine-Ferizaj, Ferizaj 70000, Kosovë
  • Email: [email protected]